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warranty applies to the original owner & is non-transferable
what is covered
  • Motors, Blowers, Impellers
  • Internal plug-in wires & connectors
  • Sealed light fixtures
  • Hood controls, Circuit boards, Capacitors, LED drivers
  • Shipping fees for replacement parts
processing time
  • 2-10 business days for replacement parts
  • Parts that are out-of-stock will require more time
  • Shipping time of replacement parts varies
what is not covered
  • Filters, Light Bulbs, Glass Canopies
  • Rust or Natural wear of any finishes
  • Shipping damage
  • Damage due to improper use, maintenance or installation 
  • Labour, repair, installation costs
the warranty is void if
  • Damage is due to negligence, improper installation, accident, abuse, misuse or natural disaster
  • Insufficient or excessive electrical supply/abnormal mechanical or environmental conditions
  • Any unauthorized disassembly/repair/modification
  • Failure to follow installation instructions
  • Product is used commercially (not residential)
  • Product is used for anything other than its intended purpose
  • Damage due to connection with third-party equipment.
  • Repaired or modified by a person that is not a certified electrician/installer
Submit a Warranty Claim

Please include photos and your order number.

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